• Manages Customer Account Management Specialist team and monitors, plans, and implements projects supporting order fulfillment activities.
• Responsible for reviewing and updating sales processes, procedures & implementation of sales automation tools.
• Ensures compliance with company revenue recognition policies for booking and shipment of orders.
• Manages Customer & Sales escalations.
• Selects, develops, and evaluates personnel to ensure the efficient operation of Sales operations.
• Creates and reviews Bill of Materials for item configurations.
• Responsible for reviewing credit returns/cancellations/order pushes with the internal management team.
• Acts as liaison between Sales, Operations, and other departments to ensure customer satisfaction.
• Reviews and suggests forecasting for customers.
• Manages and reviews Sales Orders.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Review factory order revision requests
• Supervise employees within the Sales Operations department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Bachelor’s Degree
• 5+ years of related experience in sales operations and management and training
• Previous management experience is required.
• Familiar with a variety of the field’s concepts, practices, and procedures.
• Excellent written, verbal, and presentation skills.
• Proficient with Microsoft Excel, PowerPoint, Outlook, Word, and Teams.
• Ability to adapt to changing priorities.
• Excellent customer service and problem-solving skills.
• Self-motivated, adaptable, and excellent organizational and planning skills; results-oriented.
• Strong time management, excellent interpersonal, and relationship-building skills.
• Demonstrate ability to achieve operational excellence through strong analytical skills.
• Ability to set up processes/procedures and make recommendations.
• Experience in using the Salesforce customer relationship management platform and/or Navision enterprise resource planning software is a plus.
• Salary range: $125,000 to $150,000 based on the individual's skills, qualifications, experience, job grade and geographic location

Benefits We Offer:

• Medical, Dental, and Vision plans
• Short-Term and Long-Term Disability Insurance, Life Insurance, and AD&D
• 401(K) Retirement plan with matching
• Flexible spending plans for health care, dependent care, and commuter benefits.
• Employee Assistance Program and Travel Assistance.
• Competitive Vacation and Sick Leave.
• Paid holidays 
• Float holidays.
• Paid community volunteer time.
• Discounts are available for participating in travel, groceries, retail, and other
• EV charging is available at our San Jose facility.

• While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; talk and hear; and do things such as analytical work or reports, which requires focus, while utilizing a computer.
• Must be able to operate general office equipment. 
• Physical stamina to stand, reach, bend, lift, grasp, and kneel.
•  The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
• The noise level in the work environment is usually quiet to moderate.