RMA Technician

San Jose, CA
Full Time
Experienced

About Us: 

Founded in 1995, ADLINK is one of the world’s leading-edge computing companies and a technology-leading platform provider in the embedded computing industry. Headquartered in Taiwan, ADLINK has operations in the United States, UK, Singapore, China, Japan, Korea and Germany. With more than 1,600 dedicated employees around the world, we are proud to provide ADLINK products to over 40 countries across five continents, with worldwide distribution networks. ADLINK is also proud to be associated with many major technology leaders and Fortune 500 companies. 

Hourly Range: $25.00 - $26.50 
This position is office-based. 

How will you make an impact:
RMA technician is a part of repair and test engineering team and a major key of close loop corrective 
action process. Repair technician is responsible to debug (trouble shoot), repair, rework and test of 
products being returned from the field, in house, and engineering’s build. Repair technician also 
supports all levels of the production process and incoming audit process.

What will you do:
Regular Tasks (High Priority)
  • Perform all functions associated with the diagnostic and repair of product being returned from the field.
  • Perform the preliminary analysis of return products to the component level.
  • Report discrepancies and document the findings of return products on the Navision system.
  • Perform operational test and fault isolation on production level products.
  • Perform assembly, rework, and quality testing to the production of sub-assemblies of prototype and production level products.
  • Support the majority of debug and trouble shooting activities for production products that failed the integration process, failed ETT process, failed incoming functional test process.
  • Support Production/Operations to achieve the month-end, and or quarter end shipping number by repairing products, hand soldering products, building assemblies, and or packing products.
  • Event Driven Tasks (High Priority During Time of Event)
  • Assist and train CM’s personnel to debug, trouble shoot the production built and bone pile 
  • products.
  • Debug and repair of the prototype and/or the production products at CM’s site.
  • Repair/Rework the warranty products as customer’s site.
  • Support Design Engineering to perform the HALT and EMI testing including debug and troubleshoot.
  • Provides comprehensive input to Design Engineering and Test Engineering in support of the identification of failure modes of new products either Design related or Test related issue.
  • Support incoming inspection to inspect, verify, and re-screen products for workmanship issue, solder joint issue and BIOS/CMOS issue.
  • Build development tester(s) per customer’s requirements.
  • Supportive Tasks (Lower Priority as Needed)
  • Support Operations to perform inventory audit on a bi-weekly basis.
  • Support Operations to re-layout the production floor.

How will you get here?
EDUCATION:
AA/AS Degree in Electronics or equivalent technical training or work related experience
EXPERIENCE:
Minimum of 5 years of related experience

Benefits:
  • Medical, Dental, and Vision Insurance.
  • Life, AD&D, Short Term Disability, and Long-Term Disability insurance.
  • 401k retirement plan
  • HSA, Health Care FSA and Dependent Care FSA
  • Vacation and Sick Leave.
  • Paid holidays and floating holidays.

Physical Demands and Work Environment:
  • While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; talk and hear; and doing things such as analytical work or reports, which requires focus, while utilizing a computer.
  • Must be able to operate general office equipment.
  • Physical stamina to stand, reach, bend, lift, grasp, and kneel.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in the work environment is usually quiet to moderate.
AAP/EEO Statement:
Ampro ADLINK Technology does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Additional information about the role:
Please note this job description may not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This range may be modified at any time at our sole discretion and does not include additional bonus compensation and benefits. Individual compensation packages are based on factors unique to each candidate, including job-related skills, training, experience, qualifications, work location, and market conditions.
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